Quick Start and Troubleshooting

Download the classroom guide for a quick overview of recording in the classroom : Panopto Classroom Guide

Launch Panopto

  1. Go to your Weblearn module
  2. Click on the ‘Panopto Recordings’ link from inside the Key Resources folder
  1. Click on the ‘Create’ button on the Panopto folder screen
  2. Select ‘Panopto for Windows’ to open the Panopto application
  1. On the next screen, click ‘Open Panopto’. If you get a browser pop up asking if you want to open Panopto, confirm that you want to open it. You might need to wait 10-20 seconds for the Panopto recorder to open.

Checking Video feed

The Video input will automatically select a source called ‘Panopto Presentation’ in new rooms.

Do not use Panopto Presentation as video source, it will record the desktop instead of a camera.

Choose the camera you want to use from the dropdown, the ceiling camera in new rooms appears as ‘UVC USB3.0 Capture Device’.

If you are not planning to use a camera, select ‘None’ to remove any unwanted video sources.

Rooms with an active Document Camera might automatically preselect ‘HoverCam Solo8’ as a video source.

Video feed from HoverCam

If the video source was set to ‘HoverCam Solo8‘ then the audio will also pre-select the HoverCam microphone.

The HoverCam microphone can work if the Document Camera is turned up and pointing towards screen in the lecture room, but you should check the viability or change the audio setting to ‘Microphone (USB with Codec)’ if available.

Checking Audio capture

  1. Check that the controller on the podium is set to ‘Display On’ to ensure audio inputs are enabled
  2. Check that a microphone has been selected in the audio dropdown, see below for recommended microphone choice
  3. Check that the audio bar is moving when speaking. If it is not then select a different microphone and test again

Which microphone to select

Old classrooms (classroom tech not yet updated)

Rooms that have not yet been updated can have a number of different microphone options. Select the best available option from the Audio dropdown menu.

MXL boundary microphone

Select ‘Microphone (USB with Codec)’ from the Audio dropdown menu

The recommended choice if available, can record audio anywhere up to two meters from the podium.

HoverCam Microphone

Select ‘Microphone (HoverCam Solo8 (Audio))‘ from Audio dropdown menu.

Rooms with an active Document Camera will usually have the HoverCam Solo 8 microphone selected by default.

If the Document Camera is unfolded and pointed towards the location in the classroom from which the lecture is delivered , it can record well.

Use if there is no other microphone available or if testing has shown the gooseneck microphone in the room does not record well.

Gooseneck microphone

Select ‘Microphone (Realtek High definition Audio)‘ from Audio dropdown menu

Gooseneck microphones capture audio when standing near the podium.

When using a Gooseneck microphone, make sure that it is not switched off at the base and a red light is visible at the top of the microphone.

Check Screen capture

To check what is being recorded

  1. Click on the Main Screen tab in the recording viewer window
  2. Tick ‘Enable screen capture preview’

Check that you see the same screen in the preview as on the screen in the classroom. If the correct screen is not displayed in the preview:

  1. Deselect the Capture Main Screen
  2. Select Capture Second Screen

Check PowerPoint recording settings

If PowerPoint is used during the lecture, make sure you select both ‘Capture PowerPoint’ and ‘Capture screen’.

If you are starting your lecture with a PowerPoint presentation, click on the PowerPoint tab in the recording view window and select ‘Start presenting when recording starts’.

Enable Webcast and Record

Once your audio and screen have been set up

  1. Tick the ‘Webcast’ option at the top right
  2. Click on the ‘Record’ button

Once the recording begins the Panopto application can always be accessed from the computer taskbar

  1. Click on ‘Stop’ to finish the recording and a ‘Recording complete’ message will be displayed.
  1. Click on ‘Done’

Do not shut down the computer while the ‘Currently uploading recordings’ message is displayed.

Wait until you see your recording listed under ‘Uploaded Recordings’.

Sign out of Panopto and close down the Panopto recorder before you log off.

The recording will be automatically published in the Weblearn module’s Panopto Folder.

Troubleshooting

The Panopto application does not open

You clicked Create > Panopto in Windows but the application does not start.

Option 1: use Panopto Capture instead

The browser version does not provide a webcast option, but you can create a recording.

Use the Audio, Video and Screens and Apps button to select or switch of microphones, camera or screen input.

If the audio is working, a voice line will visibly move at the bottom of the screen.

Screen sharing works in a similar way to Collaborate. You need to click yes to all browser pop-ups asking for permission and then click on the screen you want to select.

Option 2: use Teams instead

Users can join the Teams session from home and you can create a recording.

Ideally a Weblearn announcement would be sent on the Weblearn modules so students who were planning to watch the live streams are informed of the chosen alternative.

Students cannot see the webcast link

The webcast link will appear in the relevant Panopto Folder shortly after the recording started.

Option 1: Students need to refresh the Panopto folder to see the link

Students who opened the folder prior to the start of the recording will need to click on the ‘Panopto Folder’ link in their Weblearn module again to refresh the page.

Option 2: The recording has been started from a folder that is not accessible to students.

This can happen if the the Panopto application was started from a desktop icon on the teaching machine or from the Panopto website without changing the folder to the correct folder for the Weblearn module.

You might choose to stop the recording / webcast and create a new version from the Weblearn module, or ask students who are not attending to view the recording once you have moved it to the right location after the lecture.

Microphone is not working in the room

Check 1: Click ‘Display On’ on the controller on the podium. Some classrooms will only show the audio input when the display is on.

Check 2: Is the Gooseneck microphone switched off at the base?

If using a Gooseneck microphone, make sure that it is switched on at the base and a red light appears at the top indicating power is on.

If none of the microphones available in the room work on the day of the recording, continue the lecture without a recording / webcast and log a call with the IT Self Service portal as soon as possible after the lecture.

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